Shipping Policy
This shipping policy explains how Shelfray Ltd (doing business as “Shelfray”) operates its shipping procedures and strives to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, from placing your order to the moment it arrives at your doorstep. This policy has been created with the help of the shipping policy generator.
Please read this shipping policy together with our terms and conditions to familiarize yourself with the rest of our general guidelines.
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Shipping and Delivery Options
We offer shipping to multiple countries, ensuring that our customers worldwide can enjoy our products. Our shipping options are designed to accommodate the varying needs of our global customer base.
Shipping Methods
We offer the following shipping method:
- DHL Express Shipping: 5 to 14 business days. Please note that the courier fee depends on the destination country. The exact cost will be calculated and displayed at checkout.
We strive for a swift preparation process, and orders are typically processed and dispatched within 2 business days to ensure prompt delivery.
Delayed Orders
Unexpected delays can occur due to various reasons such as logistic challenges, customs clearance, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.
Returns and Exchanges
If you have any questions about refunds, returns, or exchanges, please review our refund policy.
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
This document was last updated on December 14, 2024.